Independent Designer Berlin & Worldwide
Working with purpose-driven organisations around the tocreatively tackle the compelling challenges of our time
Working on a ratings service for humanitarian organisations in Iraq currently
Relief Watch is an accountability initiative for the humanitarian sector. It helps organisations listen to the voices of affected communities, understand perceptions, and respond to latent needs. Throughout 2019, I am leading the design of this service together with the Humanitarian Policy Group and ODI, London, and Sonder Collective, exploring how it can improve the everyday lives of communities in Iraq, as well as bringing new business intelligence to the humanitarian sector.
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Created paper-based medical records for clinics in Africa in 2019
In many low and middle-income countries, health data is generated, stored and transferred using paper-based tools. In an era of increasing digitalization, paper based information components have been neglected. Together with healthcare professionals from three African countries, Côte d’Ivoire, Nigeria and Mozambique, the Sonder Collective team and I engaged in co-creative, collaborative and intentional design activities to redesign the tools and processes together. The process has started to test the effects of the redesigned forms using randomised controlled trials (RCT), to feed into national health strategies and policies.
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Re-designed a legendary Irish music venue in 2018
Together with two architects, we redesigned Connolly's of Leap – an iconic music venue in County Cork, Ireland.
Our design-driven process was a unique entry to the competition, which led to it receiving an Honorable Mention from BeeBreeders Judges.
The judges commended the physical interventions we made to the space, as well as the digital strategy for the future that we proposed for the venue.
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Senior Interaction Designer IXDS, Berlin
Working with other designers and engineersto create beautiful products that meet real user needs
Designed a scan-and-go app for Rambus in 2018
The Universal Payment Platform, is a white label app that brands can customise to fit their needs. It allows shoppers to scan products and pay in-app, bypassing queues and saving money. The app was exhibited at Mobile World Congress in 2018 and
is currently being piloted at various retail stores around the world.
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Prototyped new ideas for the medical sector in 2018
Siemens Healthineers were looking for new ways for X-Ray Technicians to work with greater patient-centricity. I spent 18 months interviewing patients and technicians, prototyping, and designing a new digital product that will be released in 2020 alongside a new imaging system. The details are still very much under NDA, but for now you can read what my client said about our collaboration together.
Facilitated workshops and design sprints for organisations trying to answer complex questions from 2016 to 2018
As part of both my freelance and agency career, I've worked with a wide variety of clients from the Healthcare and Financal sectors, to Humanitarian Organisations, and Start-Ups. I've facilitated workshops and design sprints that help teams uncover opportunities, align on an approach, make decisions, and test hypotheses. From time to time I also speak at Design/Tech conferences, and mentor design students or start-up teams at Hackathons.
Co-Founder Refugee Text
Service that provides on-demandto any refugee with a phone
Launched a Chatbot for Refugees in 2016
Refugee Text is an award-winning service that delivers critical information on asylum procedures in Germany,
Denmark and Sweden to any refugee with a phone. It was available on facebook messenger and SMS from 2016 – 2018.
Created a chatbot for UNHCR in 2016
UNHCR Northern Europe were receiving 100s of calls every day from people seeking information on everything from finding family members, to their asylum application. Having already piloted a chatbot for refugees in Europe, we used this pilot to communicate its value to humanitarian organisations. This culminated in a project in which we developed a chatbot for the UN's online presence. It handled users' queries on topics including Asylum Information, Family Reunification, and finding legal representation.
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Designed a Chatbot Management System in 2016
Working on Refugee Text meant researching and designing a tool that would allow organisations to update, translate and maintain their chatbot's knowledge. To do this, we worked with legal advisors and translators that were already using earlier versions of Refugee Text, to create a re-designed CMS.
Master's Student CIID, Copenhagen
Hands-on learning with designers from all over theCreated a Music Therapy device for parents of children with autism in 2015
Jam Blocks are a musical toy, designed to bring music therapy into the home. They allow parents to develop their
child’s
social communication skills, through a range of musical, open-play games.
Built a radio that delivers news from different perspectives in 2015
Juliet is a radio designed for the ‘object-oriented home of the future’. She scans the internet for news, from a variety of sources; newspapers, news sites and social networks. Using speech to text algorithms, she broadcasts the news, starting first with confirmed facts, followed by the altnernative sides of the same story from different news sources.
Created a civic engagement app for the City of Copenhagen in 2015
Shape Copenhagen engages residents of Copenhagen in a dialogue with their city administrators. It is a channel
of communication for both sides, to exchange ideas on city issues such as urban development processes, Smart City initiatives, and integration programs.
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English Teacher and Musician between 2011 and 2014
I 'd my time working with students in both France and Japan.It also gave me a chance to travel the world.
Taught high-school English in Japan from 2012-2014
My students ranged in age from 12-18. My experience in the classroom still serves me well these days when it comes to facilitating workshops, leading Design Sprints, and generally making things understandable.
Toured Vietnam on a motorbike in 2013
Travelling through Vietnam was an inspiring and humbling experience. I fell in love with the food, as well as the people and the landscapes. I hope to return there some day.
Played live concerts since 2011
Music has always been a huge part of my life. I've played piano since I was 10 years of age and continue to play Jazz piano today. My background as a musician continues to feed my career as a musician every day – from my approach to learning, presentation, to considerations about form, and harmony in digital products. I'm extremly interested in the crossover between these two disciplines. I also play saxophone and some traditional Irish instruments.